Need assistance with your carrier account or your new cell phone? You're in the right place! View our list of FAQs or contact me for direct assistance.

Need Help?: 938-228-5100

Frequently Asked Questions

Less than $20 for a new cell phone, what's the catch?

No catch here! If you decide to pay monthly on your new device, prices start as low as $4.41 on our smartphones which is based on carrier approval. On the 1st carrier bill, you will recieve a monthly charge for your device which can vary depening on your device's total cost. Depending on how you want to pay for your device, you can pay monthly over 24mo, 36mo, or have your device paid off at any point after purchase! Feel free to view total pricing on the shop page!

Can I waive my AT&T activation fee?

Yes you can! AT&T offers waived activation fees with the condition of autopay being setup. It's as easy as waiving it through the app! Here are the steps:

1. Open the myAT&T app available on Google Play or the iOS App Store.

2. Register or login to the myAT&T app.

3. Tap "See bill overview"

4. Scroll down & find the activation fee on your bill.

5. Tap "Don't recognize this fee?"

6. You'll see a prompt titled "About this fee", tap "Continue"

7. You may need to select a reason for waiving this fee, I recommend tapping "I was told I wouldn't be charged a fee."

8. Tap "Continue"

There you go! AT&T should have waived your acivation fee, if it didn't immediately take affect, please wait 1-2 billing cycles for the credit to be applied.

Contact me for assistance: 938-228-5100

Can I waive my Verizon activation fee?

Verizon currently does not offer a way to waive your activation fee through the myVerizon app. However, waiving your activation fee could still be possible with a phone call to Verizon loyalty. Simply call 800-837-4966, follow the automated prompts, & ask for "loyalty team".

Can I waive my T-Mobile activation fee?

Good news! When cell phones are purchased through T-Mobile, exclusively with Walmart Wireless, an activation fee will NOT be charged. So there's no need to waive an activation fee.

Will my carrier bill go up over time?

No, your carrier bill should not go up over time. Your bill will only increase for the following reasons:

1. A new service line is added.

2. A tax change, such as the AL 911 fee or federal tax. This affects everyone on all carriers, prepaid & postpaid.

3. Your plan is changed, this can cause partial-month charges & a higher monthly cost depending on what your plan was changed to.

4. Your bill is late, this can cause a small late fee depending on your carrier.

5. Autopay was not setup or turned off. This can cause a $5 or $10/mo increase per service line.

If your bill is higher than usual or went higher not caused by any of the 5 reasons. Please contact me for assistance on lowering your bill. 938-228-5100

I have a phone number with a diffrent carrier, can I keep it?

Absolutely! Bringing over your cell phone number to AT&T, Verizon, or T-Mobile is a free service we offer with no charge to you. Most number ports are done same day of purchase but can take up to 24 hours for your number to fully be brought over.

I want to cancel my AT&T, Verizon, or T-Mobile service, how do I do that?

We're sad to see you go, but cancelling is easy! Listed below are the steps & conditions for cancelling.

1. Your device must be paid off in full & unlocked if you wish to keep your device for use on another carrier. If you do not wish to keep your device, it must be returned.

   • For assistance in unlocking your device, check your carrier's unlock policy.

     • AT&T Unlock Policy

     • VZW Unlock Policy

     • T-Mobile Unlock Policy

   • If you do not wish to keep your device, a return can be processed. Returns are subject to Walmart's return policy.

     • You must return your device at the same location of purchase.

     • You must have your recipt from purchase.

     • Returns must be before 14 days from purchase (30 days for Verizon).

     • Security locks such as Find my iPhone or Google account lock must be disabled.

     • No components can be missing, the cell phone box, charging cables, and instruction booklet must be included.

     • The cell phone is free of damages & must be in like-new condition.

     • Having a wireless rep cancel the service line can be done only with a device return. Cancelling the service line upon a return is optional.

   • If you wish to keep your cell phone number, you must aquire your account number, billing zip code, & a number transfer PIN. View instructions on how to aquire a number transfer PIN below. Service line cancellations are done automaticlly after your phone number is ported out.

     • AT&T NTP.

     • VZW NTP.

     • T-Mobile NTP.

2. If you wish to keep your device & do not wish to keep your phone number. Cancellations must be done through your carrier directly. Dial 611 from your carrier's cell phone or call your carrier's customer support lines below.

   • AT&T Customer Support : 800-331-0500

   • Verizon Customer Support : 833-837-4966

   • T-Mobile Customer Support : 800-937-8997

Is signing up for AT&T, Verizon, or T-Mobile a contract?

Nope! In terms of being locked in for a fixed amount of time, not at all. The only aspect that would make our 3 carriers contractually obligate you into staying is if you decide to finance a device. Which you can still payoff devices at anytime. The only thing our carriers look for is to make sure your device(s) are paid off. Aside from that, it's cancel anytime! Our prices are also lower than the carriers directly & easier to payoff!

What is a BIC Promotion?

A BIC Promotion stands for bill credit promotion. Which is something AT&T, Verizon, & T-Mobile can offer. Depending on your type of promotion, your carrier can charge you the standard monthly price for service/device installment, then apply a partial or full credit for the monthly cost of your device/service. See an example below:

Since my S24 Ultra is $31.92/mo before any promotions, that's the price seen on my carrier bill. Because of my BIC promotion that required a trade-in, my carrier credits me back $27.78/mo. Making my out of pocket cost only $4.14/mo for my S24 Ultra! BIC promotional credits don't always require a trade-in, and can also take 1-3 billing cycles to apply. This discount is also done over 24mo or 36mo depending on your carrier to ensure savings for long-time customers. Feel free to view promotional offers here.